User Guide for Resonance Rx

Welcome to Resonance Rx! This guide will help you explore and use the different features of our wellness app, including Music, Meditation, Podcasts, and the Memory Game. Whether you are here to relax with soothing music, engage in mindfulness through meditation, listen to insightful podcasts, or challenge your brain with memory games, this guide covers everything you need to get started and navigate the app.

Getting Started

  • What is Resonance Rx?

    Resonance Rx is a wellness app designed to support your mental wellbeing at home and help your provider personalize your care plan. It provides personalized music therapy with embedded auditory beat stimulation, cognitive behavioral therapy (CBT)-based psychoeducation, and guided mindfulness activities to support stress reduction at home.

  • How can I access the app?

    For the first time:
    • Resonance Rx can be used on any device (laptop, desktop, tablet, or phone) that has a modern web browser such as Google Chrome, Mozilla Firefox, or Safari.
    • When your provider invites you to Resonance Rx, you will receive an email with a login link. 
    • Click on the link to set up your account and start using the app.
    For subsequent times:
    • Open Your Web Browser: Use any modern web browser such as Google Chrome, Mozilla Firefox, or Safari on your computer, tablet or smartphone. 
    • Visit the App Website: Go to app.resonance-rx.com
    • ‍Log In: If you are not already logged in, enter your email in the ‘Sign in’ box and click on continue. We'll email you a password-free link to sign in.
    Bookmark for easy access:

    Bookmarking Resonance Rx provides a quick and convenient way to access it without having to remember or search for the URL each time you need it. See the bookmarking guide for step by step instructions.

  • Do I need a special device to use Resonance Rx?

    No, you can use Resonance Rx on any device (laptop, desktop, tablet, or phone) that has a modern web browser such as Google Chrome, Mozilla Firefox, or Safari.

  • How often should I be using Resonance Rx?

    We encourage you to use it daily or every other day for as little as 5 minutes to achieve the best results.

  • Can I access Resonance Rx offline?

    No, you need an active internet connection to access Resonance Rx.

  • How can I bookmark the Resonance Rx app?

    Bookmarking Resonance Rx is a very straightforward process, but the exact steps can vary depending on the browser you are using. See the bookmarking guide for step by step instructions.

Setting Up Your Profile

  • Agree to the Data Consent:

    • Agree to Data Consent: Tick the checkbox to agree to the data consent policy. You will be able to review the policy by clicking on the link next to the check box.
    • Research Policy: Tick the checkbox to indicate that you have read and agree to the Research Policy. 
    • Trusted researchers may use your de-identified data to analyze and understand how well Resonance Rx works for different people. This research could help us improve our product and make it more effective for everyone.
    • Communications from LUCID: Tick this checkbox to receive emails, notifications, and other communications from us regarding product updates including wellness tips, articles, and app news.
    • Frequently Asked Questions:
    • How do I access the Data Consent and Research Policy again?
    • You can view the Data Consent and Research policy anytime by clicking on the ‘Need Help’ button at the bottom of the home page. You will find it below the ‘Contact Help Desk’ button
    • What if I don’t agree with the Data Consent or Research Policy?
    • If you do not agree to the Data Consent, you will not be able to create an account. If you have concerns, please contact us at support@resonance-rx.com before proceeding. Agreeing to the Research policy is optional.
    • Can I update my consent preferences later?
    • Yes, please email us at support@resonance-rx.com to change your consent preferences. 

  • Create your profile:

    • First Name: Enter your first name
    • Last Name: Enter your last name
    • Date of birth: Choose your date of birth from the drop down
    • State: Choose your state
    • Profile Picture: Choose a profile picture from the given options

  • Create your music profile:

    • Era: Choose your favorite era(s) of music from the list
    • Genre: Choose your favorite genre(s) from the list
    • You can adjust your selections at any time from your profile settings or during a music experience. 

  • Navigating the Homepage:

    • Recommended for you: This is the main menu of Resonance Rx. It includes buttons for Music, Meditation, Podcasts, and Memory Game. If you’re using Resonance Rx on a smartphone or tablet, you will have to scroll sideways to see all options or click on ‘See more’
    • Your Usage: This is where you will see all your usage data. Click on each options to view graphs of your activity and track your wellness journey.
    • Profile & Settings: Access your profile and settings by clicking on your profile picture at the top-right corner.
    • Diary Entry: This is where you can log your mood or do a quick survey to check in with yourself.
    • Help: The help menu can be accessed by clicking on the ‘Need Help?’ button
    • Send Feedback: Use the ‘Send Feedback’ form to submit your feedback or suggest new features.

  • What do I do if I get logged out of Resonance Rx?

    If you get logged out of Resonance Rx, enter your email address in the login page and we will send you a link to log back in.

  • I need help with something on the app. What should I do?

    • You can access the help page on the Resonance Rx app and this user guide by clicking on the ‘Need help?’ button at the bottom of the home screen.
    • From the Help page you can click on the ‘Contact Help Desk’ button to submit your questions or feedback. We will respond to you as quickly as we can.
    • The submit feedback icons (icon) and the info icon (icon) are also available on the music, meditation and podcast screens for you to access help or to send us a question.

  • What should I do if I encounter a technical issue?

    Use the ‘Contact Help Desk’ form to contact our support team and we will help you with the technical issue.

  • How can I provide feedback or suggest new features?

    Use the ‘Send Feedback’ form at the bottom of the home screen to submit your feedback or suggest new features.

Music Sessions

  • How do I start a Music session?

    • Under ‘Recommended for you’ on the main page, click on the “Music” button
    • Move the sliders to let us know how you’re feeling and what your energy levels are
    • Set your daily preferences for the music experience: you can change this every time you start a music session or choose to keep your existing preferences
    • When you click on ‘Save’, we will walk you through the process of setting up your device camera to enable mood recognition. (see “Why does Resonance Rx need access to my camera?” for more information)
    • Once you opt in or opt out of mood recognition, the music session will start automatically

  • How are my music playlists created?

    Resonance Rx’s AI curation tool personalizes music for each session based on your mood, your music profile (genre and era preferences), your daily preferences (energy or intensity of music), and your facial expressions. The AI tool also uses your likes and dislikes to learn about your preferences.

  • I don’t like a song I’m listening to. Is there a way for me to skip it?

    Yes, when you click on the dislike button on the playscreen it will skip that song for you. Please note that there is a limit of 6 skips per hour.

  • Why is there a limit of 6 skips per hour?

    Resonance Rx's music feature is an internet radio product under a statutory music license in the United States. Copyright law prohibits us from allowing our users to skip more than 6 tracks per hour. Our AI quickly learns your preferences based on the songs you like or dislike, so you shouldn’t need to skip often. To get the best music experience, remember to set your music profile and daily preferences before or during your session. While waiting for the skip limits to reset, feel free to explore our meditations, podcasts, and memory game!

  • How can I change my genre/era preferences?

    • Yes, you can customize your era and genre preferences at any time
    • During the experience, click on ‘Music Profile’ to update your favorite eras and genres
    • You can also change these settings by clicking on your profile icon on the home screen and clicking on ‘Music Profile’

  • Why does Resonance Rx need access to my camera?

    Resonance Rx uses your camera to detect your mood in order to better personalize your music experience! We’re committed to protecting your privacy and your video or any other identifiable data will not be sent to our servers. Using this feature is entirely optional.

  • Can I use Resonance Rx without mood recognition or giving access to my camera?

    Yes, you can still use Resonance Rx if you don’t give us access to your camera. This will result in less personalized music experiences and you can always update your camera preferences through the profile settings.

  • The camera icon on the music playscreen keeps blinking red. What does this mean?

    If the icon blinks red, then you will need to adjust your position to face the camera. If you’re using Resonance Rx on a mobile device or tablet, place your device on a stand or prop to ensure the camera is facing you. Once you’re in the optimal position, the icon will blink blue.

  • I previously blocked camera access and would like to give access now. What should I do?

    • If you have previously blocked Resonance Rx from using your camera, you will have to do the following to give access:
    • If using Chrome:
    • Open Chrome (icon)
    • At the top right, click More (icon) > Settings.
    • Click Privacy and security Site settings or Microphone.
    • If you have previously blocked Resonance Rx, under "Not allowed," select Resonance Rx and change the camera permission to "Allow."
    • If using Safari:
    • Open Safari (icon)
    • On top left corner click Safari menu > Settings for app.resonance-rx.com
    • On the pop up window use the Allow, Ask, Deny selector next to Camera and change it to Allow
    • If using Firefox:
    • In the Menu bar at the top of the screen, click Firefox and select Preferences.
    • Click Privacy & Security from the left menu.
    • Scroll down to the Permissions section and click the Settings… button for the Camera option. Firefox displays the websites with saved Allow or Block permission.
    • Use the Allow/Block selector for Resonance Rx and change it to Allow and save changes.
    • Once camera access has been given, you can go into your profile settings and turn the mood recognition toggle ‘ON’. When you do this, we will walk you through the process of how to position your device for mood recognition.

  • How do I adjust the volume during a Music session?

    • If you’re using Resonance Rx on a laptop, desktop or tablet, use the volume slider located at the right side of the page to adjust the volume to your preferred level.
    • If you’re using Resonance Rx on a phone, adjust the volume using the volume buttons on your device.

  • I need help with something on the music screen. What should I do?

    • Click on the submit feedback icon (icon) on the top right corner of the screen and submit your question and we will respond to you as quickly as we can.
    • You can also access this help page from the music screen by clicking on the (icon) icon at the top left corner of the screen.

Meditation Sessions

  • How do I start a Meditation session?

    • Under ‘Recommended for you’ on the main page, click on the “Meditation” button
    • Choose a meditation you would like to listen to
    • Move the sliders to let us know how you’re feeling and what your energy levels are
    • When you click on ‘Next’ the meditation will start automatically

  • Can I choose the duration of the Meditation session?

    No, currently all meditation sessions are set to 15 minutes

  • I need help with something on the meditation screen. What should I do? 

    • Click on the submit feedback icon (icon) on the top right corner of the screen and submit your question and we will respond to you as quickly as we can.
    • You can also access this help page from the meditation screen by clicking on the (icon) icon at the top left corner of the screen.

Podcast Sessions

  • How do I start a Podcast session?

    • Under ‘Recommended for you’ on the main page, click on the “Podcast” button. If you’re on a phone or tablet, you may have to scroll or click on the ‘See more’ button’ to see it.
    • Choose a podcast you would like to listen to
    • Move the sliders to let us know how you’re feeling and what your energy levels are
    • When you click on ‘Next’ the podcast will start automatically

  • Can I download Podcast episodes for offline listening?

    No, you cannot download podcasts episodes for offline listening. However, you can download additional workbook materials to expand your learning offline. You can do this by clicking on the ‘Download’ button that will show up on the podcast screen toward the end of the podcast episode.

  • I need help with something on the podcast screen. What should I do?

    • Click on the submit feedback icon (icon) on the top right corner of the screen and submit your question and we will respond to you as quickly as we can.
    • You can also access this help page from the meditation screen by clicking on the (icon) icon at the top left corner of the screen.

Memory Game

  • How do I start a Memory Game?

    • Under ‘Recommended for you’ on the main page, click on the “Memory Game” button. If you’re on a phone or tablet, you may have to scroll or click on the ‘See more’ button’ to see it.
    • Click on ‘Let’s start’ to start a game

  • How do I play the Memory Game?

    • An image will be displayed for 1 second
    • Memorize it before it disappears
    • Two images will be displayed after a few seconds
    • Choose the image that matches the last one you memorized

  • Can I choose the difficulty level of the Memory Game?

    Currently you can’t change the difficulty of the game. If you find it too easy or too difficult, or if you have any other feedback, please use the ‘Send Feedback’ (icon) form to let us know.

  • How do I track my scores in the Memory Game?

    • You will be able to see your score at the end of every game
    • You can also see the number of games you’ve played in total by clicking on the ‘Memory Game’ button under ‘Your usage’ on the main screen

  • I need help with something on the memory game. What should I do?

    • You can access this Help page by clicking on the ‘Need help?’ button at the bottom of the home screen.
    • From the Help page, you can click on the ‘Contact Help Desk’ button to submit your questions or feedback. We will respond to you as quickly as we can.

Diary Entry

  • How do I start a Diary Entry?

    • Click on the ‘Diary entry’ button at the bottom of the main page to start a diary entry
    • You can log your mood or do a quick survey to check in with yourself.

  • Who has access to my survey answers?

    The surveys in Resonance Rx are validated scales used to assess resilience, optimism and life satisfaction. Your survey answers are converted to a percentage and are made available to your healthcare provider to let them know how you’re doing in between care visits.

Bookmarking

  • Bookmarking Resonance Rx provides a quick and convenient way to access it without having to remember or search for the URL each time you need it. Here’s a comprehensive guide on how to bookmark Resonance Rx across different browsers, including tips for creating a desktop shortcut if desired.

    Google Chrome

    Bookmarking a Web App:
    • On Desktop:
    • Open the Web App: Navigate to the web app you want to bookmark.
    • Bookmark the Page: Click the star icon in the address bar or press Ctrl+D (Windows) / Cmd+D (Mac).
    • Name the Bookmark: Edit the bookmark name if desired.
    • Choose a Folder: Select a folder where you want to save the bookmark or create a new one.
    • Save: Click Done.
    • On Mobile:
    • Open the Web App: Navigate to the web app in Chrome.
    • Access the Menu: Tap the three vertical dots in the top right corner.
    • Bookmark: Tap the star icon or select Add to bookmarks.
    Creating a Desktop Shortcut:
    • Open the Web App: Go to the web app in Chrome.
    • Access the Menu: Click the three vertical dots in the top right corner.
    • More Tools: Navigate to More tools>Create shortcut.
    • Name the Shortcut: Give the shortcut a name.
    • Create: Check Open as window if you want it to open in its own window, then click Create.

  • Mozilla Firefox

    Bookmarking a Web App:
    • On Desktop:
    • Open the Web App: Navigate to the web app you want to bookmark.
    • Bookmark the Page: Click the star icon in the address bar or press Ctrl+D (Windows) / Cmd+D (Mac).
    • Name the Bookmark: Edit the bookmark name if desired.
    • Choose a Folder: Select a folder where you want to save the bookmark or create a new one.
    • Save: Click Done.
    • On Mobile:
    • Open the Web App: Navigate to the web app in Firefox.
    • Access the Menu: Tap the three vertical dots in the top right corner.
    • Bookmark: Tap the star icon to bookmark the page.
    Creating a Desktop Shortcut:
    • Open the Web App: Go to the web app in Firefox.
    • Access the Menu: Click the three vertical dots in the top right corner.
    • More Tools: Navigate to More tools>Create shortcut.
    • Name the Shortcut: Give the shortcut a name.
    • Add: Click Add.

  • Microsoft Edge

    Bookmarking a Web App:
    • On Desktop:
    • Open the Web App: Navigate to the web app you want to bookmark.
    • Bookmark the Page: Click the star icon in the address bar or press Ctrl+D (Windows).
    • Name the Bookmark: Edit the bookmark name if desired.
    • Choose a Folder: Select a folder where you want to save the bookmark or create a new one.
    • Save: Click Done.
    • On Mobile:
    • Open the Web App: Navigate to the web app in Edge.
    • Access the Menu: Tap the three vertical dots in the top right corner.
    • Bookmark: Tap the star icon to add the page to your favorites.
    Creating a Desktop Shortcut:
    • Open the Web App: Go to the web app in Edge.
    • Access the Menu: Click the three vertical dots in the top right corner.
    • Apps: Go to Apps > Install this site as an app.
    • Name the Shortcut: Enter a name for the app.
    • Install: Click Install.

  • Safari

    Bookmarking a Web App:
    • On Desktop:
    • Open the Web App: Navigate to the web app you want to bookmark.
    • Bookmark the Page: Click the share button in the top menu bar and select Add Bookmark or press Cmd+D.
    • Name the Bookmark: Edit the bookmark name if desired.
    • Choose a Folder: Select a folder for the bookmark.
    • Add: Click Add.
    • On Mobile:
    • Open the Web App: Navigate to the web app in Safari.
    • Access the Menu: Tap the share button at the bottom of the screen.
    • Bookmark: Tap Add Bookmark.
    Creating a Desktop Shortcut:
    • Open the Web App: Navigate to the web app in Safari.
    • Create Shortcut: Click and drag the URL from the address bar to your desktop.